Privacy Policy

Cluttapp is operated by Cluttapp Retail Hub (CAC BN 9506159), 13, Okesari, Olusegun Osoba Presidential Hill Top, National Open University of Nigeria, Abeokuta, Ogun State, Nigeria. We decide how and why your personal data is used, and we are responsible for it under the Nigeria Data Protection Act 2023.

You can reach us about privacy at support@cluttapp.com or on WhatsApp at 0907 164 4076.

• Account details: your name, email address, phone or WhatsApp number, region and area, any address details you choose to add to your profile, and, if you sign in with Google or Apple, the profile photo they share with us.
• Listings: the photos, title, description, price, condition and area of items you list.
• Seller contact details: the phone number and email you give us so we can arrange a sale. We keep them separately from the public listing. They are never shown to buyers or the public, and only you and the Cluttapp team can see them.
• Purchases and payments: order references, amounts, whether a payment was confirmed, refunds, and receipt photos you send us on WhatsApp.
• Chats with Tagi, our WhatsApp assistant: your WhatsApp number and name, the messages, photos and voice notes you send, the replies you receive, and details you enter in forms inside the chat.
• “Find it for me” requests: what you are looking for and how to reach you.
• Saved items: items you add to your wishlist.
• Referrals: who shared a link, which item it was for, the reward status and, to pay a reward, the bank account details you give us (and a photo ID if we need to confirm who you are). People who share a link never see who bought through it.
• Reports: the reason and details you give when you report a listing and, if you are signed in, your account. The seller is not told who reported them.
• Photo searches: a photo you use to search is used for that search only.
• App diagnostics: our iPhone and Android app sends crash reports and performance data to Sentry. For a small share of sessions it also records an anonymised replay of how the screens behaved, with on-screen text and images hidden. These reports do not include your IP address or personal details. If you send us feedback from inside the app, we receive what you write and any name or email you choose to add.
• Website analytics: if you accept cookies, Google Analytics collects how you use our website. See our Cookie Policy.

• To create and run your account and the marketplace.
• To review listings before they go live and to deal with reports.
• To contact you about your listings on WhatsApp or by phone, even if you have not messaged that number before, for example to suggest better photos, a clearer description or a fairer price, so your item sells more easily.
• To process purchases, confirm payments, pay sellers and handle refunds.
• To arrange handovers: after a payment is confirmed, our team shares the meeting arrangements with the buyer and the seller.
• To answer you on WhatsApp, help you list and buy items, and give support. Our team can read your chats with Tagi to help you.
• To power search and photo search. Text and photos are processed with Google Gemini, an AI service, to understand what you are looking for.
• To prevent fraud, scams and misuse, and to settle disputes.
• To send transactional emails (about your account, listing status and sales) and the WhatsApp updates you asked for.
• To fix problems and improve Cluttapp.

We use your data because we need it to provide the service you asked for, because we have a legitimate interest in keeping Cluttapp safe and working, because the law requires it, or, for analytics cookies, because you agreed.

Listings are public: their photos, title, description, price, condition, area and region can be seen by anyone. Your name and contact details are not shown on listings. Please do not put your phone number or other personal details in listing photos or descriptions.

We do not sell your personal data. These service providers process it on our behalf, only to run Cluttapp:

• Google Firebase and Google Cloud: accounts, database, file and photo storage, and Gemini AI for search and the WhatsApp assistant.
• Vercel: hosting for our website.
• Meta (WhatsApp Business Platform): our WhatsApp chats.
• Resend: emails about your account, listings and sales.
• Sentry: crash reports and diagnostics from our app.
• Google Analytics: website statistics, only if you accept cookies.

Some of these providers store data on servers outside Nigeria. We use established providers that protect data to recognised standards. We may also share information when the law requires it or to protect our users from fraud or harm.

We keep your account details while your account is open. Records of purchases, payments and refunds are kept for as long as we need them to settle sales and disputes and to meet legal and accounting duties. When you delete your account, we remove or anonymise your personal details, except records we must keep for those reasons.

Under the Nigeria Data Protection Act 2023 you can ask us to:

• give you a copy of the personal data we hold about you;
• correct details that are wrong (you can edit most of your profile yourself);
• delete your data;
• stop or limit some uses of your data, or object to them;
• withdraw consent for analytics at any time on our Cookie Policy page.

To delete your account, in the app go to Me → My account → Delete my account. This removes your profile, listings and saved items straight away. You can also follow the steps on our account deletion page or send a deletion request from the website, which our team handles. For any other request, email support@cluttapp.com.

If you are unhappy with how we handled your data, please tell us first so we can fix it. You also have the right to complain to the Nigeria Data Protection Commission (NDPC).

Data is sent over encrypted connections and stored with our providers, who encrypt it at rest. Access to personal data is limited to Cluttapp staff who need it, with roles that control what each person can see. No system is perfectly secure, so please keep your sign-in details to yourself. Cluttapp staff will never ask for your password, PIN, OTP or card details.

Cluttapp is for people aged 18 and over. We do not knowingly collect data from anyone under 18. If you believe a child has given us their data, contact us and we will delete it.

We may update this policy as Cluttapp changes. We will change the date at the top and, for important changes, let you know by email or in the app.

Cluttapp Retail Hub (CAC BN 9506159)
13, Okesari, Olusegun Osoba Presidential Hill Top, National Open University of Nigeria, Abeokuta, Ogun State, Nigeria
Email: support@cluttapp.com
WhatsApp: 0907 164 4076